Shipping & Return Policy

SHADOWÈ — Shipping & Return Policy

Shipping Policy

* Orders are processed and dispatched within 2–5 working days after confirmation.
* Delivery timelines may vary depending on the location and courier service.
* Once your order is shipped, tracking details will be shared with you.
* Please ensure that your shipping address and contact details are correct while placing your order.
* SHADOWÈ is not responsible for delays caused by courier partners, weather conditions, or other unforeseen circumstances.

Return & Exchange Policy

At SHADOWÈ, we recommend checking our size chart carefully before placing your order, as sizing may vary across brands.

* Returns/exchanges are accepted only in case of a genuine size issue.
* Any return or exchange request must be raised within 48 hours of delivery.
* Requests raised after 48 hours will not be accepted.
* The product must be unused, unworn, undamaged, and in its original packaging, with all tags and accessories intact.
* Products showing signs of wear, damage, stains, or alteration will not be eligible for return/exchange.
* No returns or exchanges will be accepted for change of mind, colour preference, styling preference.
* For an approved size-related return/exchange, return shipping charges of ₹100–₹200 will be deducted from the refund amount, depending on the shipment location.
* Refunds/exchanges will be processed only after the returned product passes our quality check.

 Wrong / Different Product Received

To ensure order accuracy, SHADOWÈ records a video while packing every order.

If you receive a wrong, different, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos/videos of the product received.

Our team will verify the issue and, where required, “share the packing video with you for reference”and assist you with the appropriate resolution.

Important

Please check the SHADOWÈ size chart before placing your order. Every footwear brand can have different sizing, so selecting your usual size without checking our size chart may result in an incorrect fit.

For any return or exchange request, please contact us within 48 hours of delivery with your order number and clear photos/videos of the product.

SHADOWÈ reserves the right to approve or reject a return/exchange request based on the condition of the product and the applicable policy.